' Client Service & Terms – Staglin Family Vineyard


If you have any questions, comments or concerns, please e-mail us at:
Customer Service: info@staglinfamily.com


Send a Fax: (707) 963-4197

Call us: (707) 963-3994

US Mail to: PO Box 680 / Rutherford, CA 94753

Our normal business hours are: 8:30 am to 5:30 pm (Pacific) Monday through Friday


Shipping Information


At this time, orders can be shipped to the following states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, LA, MD, MA, MI, MN, MO, MT, NV, NH, NY, NC, ND, OH, OR, PA, SC, TN, TX, VA, WA, WI, WY


You must be 21 years of age to purchase wine. An adult (21 years of age and older) signature is required at the time of delivery.


Tracking


Please contact Customer Service for order tracking information.


Shipping & Handling Charges


Shipping & Handling charges are noted during the check-out process.


Multiple Delivery Attempts


If no one is available to receive the package and it cannot be left in a secure location, two subsequent attempts to deliver will be made. If possible, we will attempt to reroute your delivery to a local Fed Ex office for pick up. Wine orders require an adult signature, so whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time.

 

Return Information


Returns and Exchanges


Please contact customer service with return or exchange inquiries.


Security Information


Security Policy


We understand your concerns about online security. Because we share your concerns, we work diligently to keep our site a highly secure ordering environment so you can shop with confidence.


Privacy Policy


We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household.

We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies.

For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization.

How To Remove Your Name From Our Mailing List - Email us at info@staglinfamily.com

Questions or Comments - Please Contact Us- info@staglinfamily.com or call 707.963.3994